Refund Policy

Last updated: 26 May 2026

This Refund Policy applies to all digital products sold by Freeholder (a trading name of Crescent Code Limited) via freeholder.dev. It forms part of our Terms of Service.

1. Payments, Paddle and your statutory rights

Payments for our products are processed by Paddle.com Market Limited ("Paddle"), which acts as our authorised reseller and the Merchant of Record. Refunds are issued by Paddle, on our instructions, back to the original payment method.

Paddle's own Refund Policy governs the payment side of any transaction and sets out the statutory withdrawal and refund rights that apply in different countries (including the UK, EU, EEA, Switzerland, Turkey, Israel, Canada, South Korea, Brazil, China and Singapore). Where local consumer protection law or this Policy gives you stronger rights, the highest level of rights will apply.

2. Your statutory rights as a consumer

If you are a consumer in the UK or EU, you generally have a 14-day right to cancel a distance contract for digital content under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or your local equivalent).

However, this right is lost once delivery of digital content has begun, where you have:

You give this consent and acknowledgement at checkout when you buy a downloadable product (an eBook, an audiobook file, or a software download). Once your download has begun or a download link has been used, the 14-day right no longer applies.

If you have not yet downloaded a product, you can request a full refund within 14 days of purchase.

3. Faulty or misdescribed products

Under the Consumer Rights Act 2015 (and equivalent legislation in other countries), digital content must be of satisfactory quality, fit for purpose, and as described. If a product you buy is faulty, doesn't do what we said it would, or doesn't work on the system requirements we listed, you are entitled to a repair (for example, a fix or an update) or, where that's not possible or reasonable, a refund.

Please contact us first at support@freeholder.dev with a description of the problem so we can try to put it right. If we can't, we will arrange a refund through Paddle.

4. Goodwill refunds

Outside the situations above, refunds are at our discretion. If you have bought something by mistake (a duplicate purchase, the wrong product) or you have a reasonable case, contact us and we will look at it on its merits. Decisions are not automatic.

5. How to request a refund

You have two options:

  1. Email us at support@freeholder.dev with your Paddle order or invoice number and a brief explanation. This is usually the quickest route.
  2. Contact Paddle directly via paddle.net using the email address you used at checkout.

Refunds are processed by Paddle and will be credited to the original payment method. The credit can take a few business days to appear, depending on your bank or card issuer.

6. Chargebacks

If you don't recognise a charge on your statement, please contact us or Paddle before raising a chargeback with your bank. Most cases turn out to be a forgotten purchase or a charge shown under the Paddle trading name on the statement — we can usually resolve it within a few hours, and a chargeback can cause your account to be flagged unnecessarily.

7. Contact

Crescent Code Limited, trading as Freeholder
7 Bell Yard, London WC2A 2JR, United Kingdom
Email: support@freeholder.dev